Resort General Manager - The Residence Zanzibar
The Residence Zanzibar (Cenizaro)
Zanzibar City, Zanzibar Urban/West, Tanzania•Full-time
• The Residence Zanzibar is hiring a Resort General Manager responsible for achieving optimal guest satisfaction and fostering a positive and productive working environment to attain all established business objectives. The Resort General Manager shall oversee and operate the resort in accordance with the Company's Standard Operating Procedures (SOPs), policies, and brand standards.
**DUTIES AND RESPONSIBILITIES**
The Resort General Manager is responsible for achieving optimal guest satisfaction and fostering a positive and productive working environment to attain all established business objectives. The Resort General Manager shall oversee and operate the resort in accordance with the Company's Standard Operating Procedures (SOPs), policies, and brand standards.
The ideal candidate shall possess proven experience as a General Manager within the hospitality industry, demonstrate unwavering dedication to the position, and exhibit an owner's mindset by taking full accountability for the resort's operational, financial, and commercial performance, ensuring sustainable growth and long-term success.
The Resort General Manager shall be responsible for the implementation and delivery of attractive products and services tailored to the resort's target market segments, based on approved marketing plans and budgets. The Resort General Manager shall also ensure the accurate production and distribution of promotional and informational materials in accordance with company standards.
**Financial and Business Performance Management**
The Resort General Manager shall:
* Develop business plans and budget concepts, including revenues, costs, and profitability targets.
* Monitor, evaluate, and adjust operational and financial performance against approved budgets and objectives.
* Identify and implement continuous improvement initiatives and cost-saving measures.
* Maintain strict control over cost management and operating expenses.
* Provide accurate data and recommendations for annual budgets, forecasts, and capital investment plans.
* Safeguard the quality of operations through internal and external audits.
* Drive revenue growth and maximize profitability through effective business strategies and commercial initiatives.
* Exercise sound business judgment and decision-making with the same level of care, responsibility, and commitment as an owner of the business.
**Leadership and People Management**
The Resort General Manager shall:
* Lead, motivate, and develop Department Heads and Assistant Managers to achieve departmental and organizational goals.
* Coordinate workforce planning, scheduling, staffing requirements, and resource allocation across all departments.
* Ensure seamless execution of resort operations through effective communication, supervision, and performance management.
* Determine staffing requirements and oversee recruitment, hiring, onboarding, training, and employee development.
* Conduct performance evaluations and establish succession planning initiatives.
* Be accountable for the responsibilities of Department Heads during their absence.
* Foster a culture of teamwork, accountability, service excellence, innovation, and continuous improvement.
* Lead by example through professionalism, integrity, dedication, and commitment to achieving exceptional guest and employee satisfaction.
* Ensure the optimal implementation of SOPs and brand standards, positioning the resort as a flagship property within the portfolio.
**Administration and Reporting**
The Resort General Manager shall:
* Prepare and submit monthly financial and operational reports.
* Ensure accurate administration of incoming and outgoing invoices and timely payment processing.
* Maintain reliable management reporting systems and justify any operational or financial variances.
* Monitor key performance indicators and provide recommendations for performance enhancement.
**Guest Experience and Operational Excellence**
The Resort General Manager shall:
* Ensure the consistent delivery of exceptional guest experiences and service standards.
* Handle guest complaints and resolve escalated issues as the final point of authority.
* Monitor guest satisfaction metrics and implement corrective measures where necessary.
* Continuously evaluate and improve service quality and operational efficiency.
**Compliance and External Relations**
The Resort General Manager shall:
* Ensure compliance with employment laws, health and safety regulations, fire and life safety requirements, and all other applicable legal obligations.
* Maintain proper implementation of the Company's corporate identity and brand standards.
* Establish and maintain professional relationships with public authorities, regulatory bodies, industry partners, and local stakeholders.
* Represent the resort professionally within the local community and hospitality sector.
**Other Responsibilities**
The Resort General Manager shall:
* Lead and chair internal and external meetings as required.
* Communicate recommendations, opinions, business opportunities, and strategic decisions to senior management.
* Undertake other duties and responsibilities as assigned by the Company's executives.
* Demonstrate a strong sense of ownership, commitment, and accountability for the overall success, reputation, and profitability of the resort.
* Remain fully dedicated to maintaining high operational standards and achieving the Company's long-term strategic objectives.
**Candidate Profile**
The successful candidate should possess:
* Proven experience as a Resort General Manager or Hotel General Manager in a luxury resort, hotel, or hospitality environment.
* Strong financial and commercial acumen.
* Exceptional leadership, communication, and team development skills.
* A hands-on management style with a proactive and solution-oriented approach.
* High levels of dedication, professionalism, integrity, and accountability.
* An entrepreneurial and owner's mindset, with a focus on business growth, profitability, operational excellence, and guest satisfaction.
Source: https://tz.linkedin.com/jobs/view/resort-general-manager-at-the-residence-zanzibar-4471280685